Return and Refund policy
At Build On, we prioritize customer satisfaction and want you to be
completely happy with your purchase. If you are not satisfied for any reason, please review our return and refund policy below:
Return Eligibility: You may return items within 3 days of receiving your order, provided that the items are unused, in their original packaging, and in the same condition as when you received them. Please note that certain items, such as custom orders or special clearance products, are not eligible for return.
Return Process:
To initiate a return, please contact our customer service team at +974 7043 3330. Include your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the items back.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a traceable shipping service or purchasing shipping insurance for items over [insert value] to ensure they are returned safely.
Refund Process:
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 7-10 business days. And will be credited back to the original payment method. Please note that it may take additional time for your bank to process the refund.
Exchanges:
If you would like to exchange an item for a different size or color, please return the original item as per the above guidelines and place a new order for the desired product.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at +974 7043 3330.
Thank you for shopping with Build On! We appreciate your business and strive to ensure a smooth and pleasant shopping experience.
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